Terms of Use

Terms and Conditions of Sale

Products and Services

The products and services of Wolters Kluwer Limited are designed to provide current, authoritative information. The company is not, however, engaged in rendering any form of professional advice, which should be sought from a competent professional in the relevant field.

Electronic Products

The use of any Wolters Kluwer Limited electronic product is subject to the terms of the license agreement applicable to that product.

The use of any Wolters Kluwer Limited electronic product is subject to the terms of the license agreement applicable to that product. Click here to access End User License Agreements for review.

Prices

Wolters Kluwer Limited reserves the right to change advertised prices and any associated charges without advance notice. Prices are net of any applicable federal and/or provincial taxes unless specifically quoted or otherwise referenced in writing. While Wolters Kluwer Limited makes every effort to ensure the accuracy of its invoicing, it is understood that the failure to invoice a relevant tax does not remove the purchaser’s liability for same.
All prices are quoted in Canadian dollars (CAD) .

Shipping and Handling

All products and services are subject to shipping and handling charges. Please check, at the time of ordering, to determine if any such charges apply to the product or service you are ordering.

Payment Terms

Invoices for loose-leaf and electronic subscription products are rendered on an annual basis with a payment-due date corresponding to the first day of the subscription period. Invoices for all other products are payable upon receipt.

A non-refundable 20% installment deposit is applicable to advance sales of specific Tax Compliance Software as indicated on the order form. The remaining 80% installment payment is due on 1 December at the start of the tax season.

Subscription Period

Taxprep and Cantax products are sold on a subscription basis. Our software products have a 12-month subscription period, after which time you will receive an automatic renewal invoice. Your invoice will be sent to you six weeks prior to the renewal date. If you do not wish to renew at that time, you must return the invoice by fax or mail requesting a cancellation. Please note that the TaxPrep T2 Lite subscription begins in June of each year.

Cancellations and Returns

Any product may be returned (prepaid and accompanied by the original invoice) within 30 days of receipt for full credit. After 30 days, specific policies apply, based on product type.

Overdue Accounts

Wolters Kluwer Limited reserves and, where deemed necessary will exercise, the right to subject overdue accounts to a 1.5% interest charge per month (18% per annum).

New Accounts

New accounts are subject to prior credit approval unless orders are placed on a prepaid basis.

International Products

Products of any Wolters Kluwer Limited affiliated company may be ordered directly from Wolters Kluwer Limited and will be subject to the same terms and conditions of sale.

Payment for Online Orders

Wolters Kluwer Limited web sites use Secure Socket Layer security for all online transactions. An order confirmation will be sent to the e-mail address provided by the customer.
CCH accepts American Express, MasterCard and Visa.

Special Offers

Limited time and special offers, promotions and discounts are subject to change without notice. Only one special offer is applicable per order and may not be combined with any others.

Please note that Wolters Kluwer Limited will debit all credit card purchases on the date of processing the order, with the exception of orders for books not yet available, in which case, credit card payment will be taken at time of shipment. To confirm availability of products, call Wolters Kluwer Limited Customer Service at 1-800-268-4522 or 416-224-2248 prior to placing your order online.

For Product inquiries or Customer Service, email us at cservice@wolterskluwer.com or call 1.800.268.4522.

Notice of Trademarks

“CCH” is a registered trademark of CCH INCORPORATED. All other brand, product or company names are trademarks or registered trademarks of their respective owners.

Payment Options

At the Bank

Wolters Kluwer Canada Limited and Wolters Kluwer Canada Limitée customers have the option of paying their CCH invoices at major financial institutions in Canada either in person at the bank, through telephone or web banking or at the automated bank machine (ABM).

Online or by Mail

Wolters Kluwer Canada Limited and Wolters Kluwer Canada Limitée customers also have the option of paying their invoices with a credit card either directly on the CCH website or by mailing in the invoice remittance stub with the credit card information completed. If paying by cheque, please write your account number on the cheque and return it with the invoice remittance stub.

Quantity Pricing Schedule

The beauty of books is that they’re portable sources of ready information. Annual editions keep you in the know. Topical Indexes take you to the exact information you want.
Because our areas of expertise are complex, we take extra care to ensure our books are written in straightforward language. In addition to our books being reasonably priced, all Canadian titles are eligible for quantity discounts.

Number of copies Discount
1 to 9 copies 0%
10 to 49 copies 10%
50 to 99 copies 15%
100 to 499 copies 20%
500 to 999 copies 25%
1000 to 4999 copies 35%
Greater than 5000 copies 40%

Should you require additional information regarding prices, applicability of taxes or other information please contact our Customer Satisfaction Department at 1-800-268-4522 (Canada and U.S. only) or 416-224-2248 or send us an e-mail at cservice@wolterskluwer.com

Standing Orders and Renewals

Standing Orders

Recurring editions of books and electronic books can be placed on standing order so that each new edition is invoiced and shipped upon publication. Please contact our customer service department to place a standing order.

Renewals

Loose-leaf, CD, and Internet subscription products are automatically renewed by Wolters Kluwer Canadian Limited 6 weeks before their expiry, i.e., 6 weeks before the onset of the new subscription term.

Returns and Cancellations

Any product may be returned (prepaid and accompanied by the original invoice) within 30 days of receipt for full credit. After 30 days, specific policies apply, based on product type.

Subscription products (excluding Tax Compliance software)

Subscription products may be cancelled at any time during the subscription period. Cancellation requests that are received within 31 to 90 days of the subscription start date will receive a credit equal to 50% of the invoiced amount. Cancellation requests made 91 days or later from the subscription start date will be accepted, however, no credit or refund will be issued.

Archival products

Archival products are not returnable, whether purchased individually or as part of an updateable service.

Books and non-subscription electronic products

These products are not returnable after 30 days unless subject to prior written agreement.

Return addresses

Book Products Wolters Kluwer Limited
C/O Georgetown Terminal Warehouses
34 Armstrong Avenue
Georgetown ON, L7G 4R9
Tax Compliance Products Wolters Kluwer Limited
C/O Multicopie Estrie Imprimerie
3455 Boul Industiel
Sherbrooke, Quebec
J1L 1X7
DVD Research Products Wolters Kluwer Limited
C/O Multicopie Estrie Imprimerie
3455 Boul Industiel
Sherbrooke, Quebec
J1L 1X7
Paper Subscription Products Please call Customer Service at 1-800-268-4522

Shipping and Handling

EFFECTIVE DATE: February 10th, 2018

Guidelines

All Wolters Kluwer products and services are subject to shipping and handling charges according to the rules and tables outlined below.

Shipping and Handling

For the purpose of calculating shipping, the CD-ROM-s Preparing Your Income Tax ReturnsPreparing Your Corporate Tax Returns and Canadian Master Tax Guide are treated as books and the charges are based on the table.

Books

Shipping and handling charges for Canadian and international books, including annual bound volumes and electronic books, are based on the following table. The charge is based on the quantity shipped on a “per invoice” basis. Titles on backorder are invoiced separately with the associated shipping charge, as the books become available.

Books Shipping Charges
1 copy $22.00
2 copies $26.00
3 copies $35.00
4 copies $43.00
5 copies $48.00
6 to 10 copies $61.00
11 to 15 copies $69.00
16 to 20 copies $79.00
21 to 30 copies $100.00
31 to 40 copies $122.00
41 to 50 copies $142.00
51 to 60 copies $166.00
61 to 70 copies $186.00
71 to 80 copies $210.00
81 to 90 copies $232.00
91 to 100 copies $254.00
Greater than 100 copies $279.00*

*For bulk shipments, actual shipping charges apply, if greater than $279.00.
The above charge is based on “per invoice” quantity shipped.
Separate charges per above table are applicable to titles on “back-order”.
Separate invoices will be issued for titles on back-order.

Booklets

For smaller book type products, such as booklets, leaflets, and books on CD, the shipping scheme below applies:

Booklets Shipping Charges
1 to 5 copies $11.00
6 to 25 copies $19.00
26 to 50 copies $21.00
51 to 100 copies $26.00
101 to 200 copies $34.00
201 to 300 copies $47.00
301 to 400 copies $63.00
401 to 500 copies $79.00
501 to 600 copies $94.00
601 to 700 copies $109.00
701 to 800 copies $124.00
801 to 900 copies $140.00
Greater than 900 copies $149.00*

*For bulk shipments, actual shipping charges apply, if greater than $149.00.

Loose-Leaf Subscription Products

Shipping and handling for both Canadian and international loose-leaf services are shown in the following table. There is no additional charge for delivery of binders and contents for new orders.

Loose-Leaf Subscriptions Mailing Charges
Weekly $545.00
Bi-Weekly $303.00
Monthly $145.00
Bi-Monthly $73.00
Quarterly $62.00
Ad-Hoc $22.00
Semi-Annually $31.00
Annually $22.00
Newsletters

For newsletters that are not included as part of another subscription, the shipping and handling charge is $60.00 per newsletter.

Subscription CD-ROM Products

Shipping and handling charges for both Canadian and international DVD’s are shown in the following table. There is no additional charge for new orders. All Canadian orders will be shipped within 48 business day hours. The following charges apply to both Canadian and International orders.

Updates Mailing Charges
Monthly $145.00
Quarterly $48.00
Ad Hoc $31.00
Tax Compliance Products (Cantax and Taxprep)

Shipping and handling charges for Tax compliance Products (Cantax and Taxprep) are shown in the following table. All Canadian orders will be shipped within 48 business day hours. The following charges apply to both Canadian and International orders.

Tax Compliance Mailing Charges
Internet Only $0.00
CD & Internet $50.00
Cantax TaxSuite $60.00
Taxprep TaxOffice $99.00

Trials and Demo

Research subscription products on CD-ROM and Internet are available for a review on a 30-day trial period. Books and Loose-leaf products are not available on a trial basis; however they can be ordered, reviewed, and returned within 30 days of purchase for a full credit if desired.

Training and Conference Policy

General Policy

As we build our training options at Wolters Kluwer, our goal is to ensure we meet the needs of our client base while providing them with the best possible options for professional development and for learning to use our products and software to their fullest potential.

As part of this goal, Wolters Kluwer has defined the various training types used at Wolters Kluwer and created business rules for our billable training sessions.

Definitions

Webinars – web-based seminars that are held virtually, under the guidance of Wolters Kluwer’s trainers and/or authorized consultants.
Note: It does not matter that the webinar is a demo for sales purposes done by a product specialist or an instructor-led training session – the web is the medium. They can be billable or non-billable.

Seminars – seminars that are conducted in-person, by training specialists on industry or product-related topics.
Note: Seminars are defined as one-speaker; one topic.

Conferences – A series of topical seminars geared towards broadening subject knowledge for the professional.
Note: Conferences are defined as multi-speakers; multi-topics.

Self-Study Education – Independent learning modules designed to allow users to complete certifications.
Note: Training programs where another organization does the registration may follow different business rules than those listed below.

Product Tours – Independent web-based learning modules designed to provide Wolters Kluwer product knowledge.

Business Rules – Payment, Cancellation and Refund

The following business rules will apply for all Wolters Kluwer sponsored billable webinars, seminars and conferences:

  • Online registrations must be accompanied with a credit card payment and the credit card will be charged at time of registration. For French seminars, customer has the option to charge their account if not purchased online.
  • For cancellations received in writing by email, phone or fax at any time prior to the start date of the session, we will recommend/ask if customer would like to purchase the video of the seminar. If the customer states that they do not want to purchase the video, the full amount of value of the seminar will be credited to customer’s account.
  • Taxprep and Cantax Seminars will be subject to a two (2) business day cancellation deadline and no 25% holdback.
  • If an attendee cannot attend, substitution of participants is welcome up to the session date without prior notification.
  • Wolters Kluwer Limited reserves the right to cancel an event if necessary, and in this case, will provide a full refund of registration fees.
  • If there is a change in the program date, Wolters Kluwer will offer the new date to the customer, another seminar or webinar. If customer does not accept, Wolters Kluwer will provide a full refund of registration fees.
  • No liability will be assumed by Wolters Kluwer for changes in contents, speaker or venue.